Is it safe to buy online at www.cqjoyas.com?

Yes, absolutely safe. You can pay by bank transfer , by credit card or Paypal , so you'll always have proof of your payment.

Do I need to register to purchase?

Yes , registration is required . We need to have your personal detalis for the invoice and in order to send you the product and to contact you if we have any comment. All the personal details will be treated confidentially according to the current Data Protection Act in Spain.

How I can make sure I made my purchase?

You may enter in my account , my orders, you can see if the request was successfully made. In any case the Customer Service will send a confirmation email once the order is processed.

How I can know the status of my order?

During the ordering process until it comes to you , in my orders you will see the status of your order. Anyway, the Customer Service will be sending you emails informing you of your order status.

Can I make an urgent order?

Yes, if you write an an email to pedidos@cqjoyas.com and tell us the item you want urgent and date you need it, we will reply by return mail if it is possible and, if so, you may place the order through your account and please inform us so that we to process it urgently.

Can I make an order for a gift to send to someone else? 

Yes, you should place order as usual and in comments you may tell us that it is to send to another person and for gift. It should contain name and address of the person who will receive it.

All information you submit will be treated confidentially in accordance with the current Data Protection Act in Spain.

Can I make changes and returns?

Yes , within 7 working days , you can return your order by writing and email to devoluciones@cqjoyas.com and we will pay the amount after receiving the item in perfect conditions.

Is there a repair service?

Yes , if you have had an incident with your piece of jewelry and needs repair, write us to info-cqjoyas@cqjoyas.com and we will send you the repair estimate.